GS
Gys S

1 reviews | Active since Aug 2021

25 Aug 2021, 20:06

Vodacom Recycling Numbers on Promotional Contracts

I took out a double deal Vodacom contract. In this contract you get a Contract phone with a contract SIM as well as another phone with a prepaid type SIM. The second SIM get a few rand per month airtime for 24 months.

The price is very reasonable but there is something the dont tell the customer.

The prepaid SIM number is a recycled number. This means that my litllte girl have been getting SMS's from everyplace you can imagine that provides credit. Even the SABC is trying to get TV licence fees out of her. The 'Unknown' calls floods in (about 15 to 20 calls per day).

I phoned Vodacom requesting a number change but according to them, promotional numbers cant be changed.

So I guess I'm stuck with Mr Mncube's bad debt for the next 24 months. Had I known this, I NEVER would have taken the contract!

Very unhappy customer

0
Replies (1)
Vodacom
Vodacom's reply26 Aug 2021, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team