GN
Glen N

1 reviews | Active since Jan 2019

08 Feb 2019, 09:42

Vodacom Recycling my number after i had been their customer for 18 years using the same number

Early January 2019 i wrote a review about Vodacom Recycling my number after a few months of not using it cause i was over seas, they responded to my review promising to contact me shortly, shortly has not happened and the person they recycled my number to is happily using my number and receiving all my smses . I had been using the number for 18 year how does Vodacom make such a decision and recycle my number to another person without my knowledge . Vodacom had my contact information from the time one of their sales consultant decided to give a contract to another person **********ly using my details, even if my number was not working they should have sent me an email to notify me on their intended actions. I dont how are they going to sort this one out and I dont care but I want my ********** 700 number back in my name

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2019, 11:02
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team