Vodacom Recurring Bundles ****

I have activated recurring voice bundles on 2 of my Vodacom numbers that I no longer require.

I called in 3 times at the beginning of March and eventually got confirmation that the recurring voice bundles have been cancelled and I will no longer be charged for them.

This month, I receive the voice bundles and the charge for them. I asked the lady on the phone 3 times if I will be charged last month! How is it that you can activate a recurring voice bundle on the app with a click, but to deactivate it you have to jump through 50 hoops and still get nowhere.

I cannot pay for the voice bundle as I have another contract now and I am shocked at this unexpected poor service