LS
Libby S
1 reviews | Active since Aug 2018
13 Aug 2024, 11:42
Vodacom recurring bundle
I took a data bundle of 300mg for R25 in March 2024 as once off. I cannot recall requesting a recurring bundle but since then I have this on my sim card, I get a reminder for this and as I don't need it, I went to a consultant in Cape Town to check it for me and it indicates that I don't have a recurring bundle but I still get a reminder for this and should I put the airtime in it gives me the recurring data bundle which I stress again I don't need. I have tried to get this sorted on email with your customer care (is this really customer care) but to no avail 😔. I have tried the TOBI assistant too but OMG what a useless service. I have however taken advance airtime of R25 which I still need to pay back. In light of this no care customer service, until I get this sorted I will not pay my advance, which is the same amount as the recurring bundle 🤔. Food for thought. It's now in your court to help me with this query.
This is a pay as you go number
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Aug 2024, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Aug 2024, 16:18Dearl Libby.
Thank you for the time and effort taken to voice your dissatisfaction to our off
We have credited R30.00 airtime to your number. Please note as per the business rules, you are only allowed to opt out 3 days before the bundle expires. To cancel the recurring bundle, please:
> Dial the following USSD string *135#
> Select option 2 to Buy
> Select option 3 for Data
> Select option 5 for 30 Days Every Month Promo
> Choose option 3 to Opt-Out.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our off
We have credited R30.00 airtime to your number. Please note as per the business rules, you are only allowed to opt out 3 days before the bundle expires. To cancel the recurring bundle, please:
> Dial the following USSD string *135#
> Select option 2 to Buy
> Select option 3 for Data
> Select option 5 for 30 Days Every Month Promo
> Choose option 3 to Opt-Out.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2024, 16:18
Official
Dearl Libby.
Thank you for the time and effort taken to voice your dissatisfaction to our off
We have credited R30.00 airtime to your number. Please note as per the business rules, you are only allowed to opt out 3 days before the bundle expires. To cancel the recurring bundle, please:
> Dial the following USSD string *135#
> Select option 2 to Buy
> Select option 3 for Data
> Select option 5 for 30 Days Every Month Promo
> Choose option 3 to Opt-Out.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our off
We have credited R30.00 airtime to your number. Please note as per the business rules, you are only allowed to opt out 3 days before the bundle expires. To cancel the recurring bundle, please:
> Dial the following USSD string *135#
> Select option 2 to Buy
> Select option 3 for Data
> Select option 5 for 30 Days Every Month Promo
> Choose option 3 to Opt-Out.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,