Vodacom records not updated!

I settled an outstanding Vodacom bill on the 12th February 2018. Until now it has not been updated on their records.

In terms of the National Credit Act:

Sec 71a (1) The credit provider must submit to all registered credit bureaux within 7 days after settlement by a consumer of any obligation under any credit agreement, information regarding such settlement Credit agreement was subject of: -

(a) an adverse classification of consumer behaviour; (b) an adverse classification enforcement action against a consumer; (c) an adverse listing recorded in the payment profile of the consumer; or (d) a Judgement debt.

(2) The Credit bureau must remove any adverse listing contemplated in the subsection (1) within 7 days after receipt of such information from the credit provider

(3) If the credit provider fails to submit information regarding a settlement as contemplated in subsection (1), a consumer may lodge complaint against such provider with the National Credit Regulator.

(4) For The purpose of this section – (a) adverse classification of consumer behaviour “means classification relating to consumer behaviour and includes a classification such as “delinquent”, “default” “slow paying”, “absconded”, or “not contactable” and (b) adverse classification of enforcement action means classification relating to enforcement taken by the credit provider, including a classification such as “handed over for collection recovery’, or “write off”

Please can this be sorted out as it is 3 months later and we are still struggling with the same issue.