BG
Beverley G
1 reviews | Active since Jan 2018
01 Oct 2021, 12:51
VODACOM RECONNECTION AFTER PAYMENT FAILURE
I refer to my vodacom contract NA139753-0 a long standing client of Vodacom, a payment was made of R 13, 587.78 for the arrears and Proof of Payment sent to the relevant divisions. I have also been phoning the contract division for this number to be reconnected as it is a business line. I was informed it was at pre-legal and contacted the said attorneys, I have been informed of a 2 - 3 day allocation. When payments are made, the funds are immediately allocated, this time, there is a problem with allocation. Prompt payments are to be made on or by the 7th of each month and re-connection and assistance thereof is critical
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Vodacom's replyOfficial
01 Oct 2021, 12:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2021, 12:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BG
Beverley G's updateReviewer Update
04 Oct 2021, 08:21Good Morning Vodacom;
I refer to my previous review and would like to bring this to your teams attention once again, Account Number NA139753-0, an amount of R 13, 587.78 outstanding and full payment made to Vodacom directly as always from my Capitec account, payment made on the 30th September 2021, email proof to ***, this also to be brought to my attention that Hammond Pole contacted me to confirm the amount due to Vodacom is still outstanding, emailed proof of payment to Hammond Pole *** with reference HP***, in the past I have never had problems with Vodacom and funds reflecting regarding the payments on this contracts, approximately +/- 4 months ago, there was an amount of +/- 18, 000.00 outstanding on this same contract, hard block on the line, immediate payment was made and reconnection, now I am battling for this reconnection to be done on an amount and my requests are falling on deaf ears. My visit to the Vodacom Branch on Saturday with a consultant on the telephone to inform me I can only possibly get feedback today. Please can you URGENTLY assist me on this matter, as the monthly contract value is +/- R 4,500.00 if not more, this does not exclude excessive charges on my account.
In addition, I am being charged for a cellphone unit of R 950.00 and it is a Hi-Sense, insurance is duplicated.
I have been a vodacom contract subscriber for the past 27 years and this year I am experiencing more problems than satisfaction, there are also 3 lines ( data lines ) that have asked to be cancelled and still being charged.
During this difficult times, we try to budget on our costs and find that we are not getting assistance after longstanding relationships, please can you assist
I refer to my previous review and would like to bring this to your teams attention once again, Account Number NA139753-0, an amount of R 13, 587.78 outstanding and full payment made to Vodacom directly as always from my Capitec account, payment made on the 30th September 2021, email proof to ***, this also to be brought to my attention that Hammond Pole contacted me to confirm the amount due to Vodacom is still outstanding, emailed proof of payment to Hammond Pole *** with reference HP***, in the past I have never had problems with Vodacom and funds reflecting regarding the payments on this contracts, approximately +/- 4 months ago, there was an amount of +/- 18, 000.00 outstanding on this same contract, hard block on the line, immediate payment was made and reconnection, now I am battling for this reconnection to be done on an amount and my requests are falling on deaf ears. My visit to the Vodacom Branch on Saturday with a consultant on the telephone to inform me I can only possibly get feedback today. Please can you URGENTLY assist me on this matter, as the monthly contract value is +/- R 4,500.00 if not more, this does not exclude excessive charges on my account.
In addition, I am being charged for a cellphone unit of R 950.00 and it is a Hi-Sense, insurance is duplicated.
I have been a vodacom contract subscriber for the past 27 years and this year I am experiencing more problems than satisfaction, there are also 3 lines ( data lines ) that have asked to be cancelled and still being charged.
During this difficult times, we try to budget on our costs and find that we are not getting assistance after longstanding relationships, please can you assist
BG
Beverley G's update04 Oct 2021, 08:21
Reviewer Update
Good Morning Vodacom;
I refer to my previous review and would like to bring this to your teams attention once again, Account Number NA139753-0, an amount of R 13, 587.78 outstanding and full payment made to Vodacom directly as always from my Capitec account, payment made on the 30th September 2021, email proof to ***, this also to be brought to my attention that Hammond Pole contacted me to confirm the amount due to Vodacom is still outstanding, emailed proof of payment to Hammond Pole *** with reference HP***, in the past I have never had problems with Vodacom and funds reflecting regarding the payments on this contracts, approximately +/- 4 months ago, there was an amount of +/- 18, 000.00 outstanding on this same contract, hard block on the line, immediate payment was made and reconnection, now I am battling for this reconnection to be done on an amount and my requests are falling on deaf ears. My visit to the Vodacom Branch on Saturday with a consultant on the telephone to inform me I can only possibly get feedback today. Please can you URGENTLY assist me on this matter, as the monthly contract value is +/- R 4,500.00 if not more, this does not exclude excessive charges on my account.
In addition, I am being charged for a cellphone unit of R 950.00 and it is a Hi-Sense, insurance is duplicated.
I have been a vodacom contract subscriber for the past 27 years and this year I am experiencing more problems than satisfaction, there are also 3 lines ( data lines ) that have asked to be cancelled and still being charged.
During this difficult times, we try to budget on our costs and find that we are not getting assistance after longstanding relationships, please can you assist
I refer to my previous review and would like to bring this to your teams attention once again, Account Number NA139753-0, an amount of R 13, 587.78 outstanding and full payment made to Vodacom directly as always from my Capitec account, payment made on the 30th September 2021, email proof to ***, this also to be brought to my attention that Hammond Pole contacted me to confirm the amount due to Vodacom is still outstanding, emailed proof of payment to Hammond Pole *** with reference HP***, in the past I have never had problems with Vodacom and funds reflecting regarding the payments on this contracts, approximately +/- 4 months ago, there was an amount of +/- 18, 000.00 outstanding on this same contract, hard block on the line, immediate payment was made and reconnection, now I am battling for this reconnection to be done on an amount and my requests are falling on deaf ears. My visit to the Vodacom Branch on Saturday with a consultant on the telephone to inform me I can only possibly get feedback today. Please can you URGENTLY assist me on this matter, as the monthly contract value is +/- R 4,500.00 if not more, this does not exclude excessive charges on my account.
In addition, I am being charged for a cellphone unit of R 950.00 and it is a Hi-Sense, insurance is duplicated.
I have been a vodacom contract subscriber for the past 27 years and this year I am experiencing more problems than satisfaction, there are also 3 lines ( data lines ) that have asked to be cancelled and still being charged.
During this difficult times, we try to budget on our costs and find that we are not getting assistance after longstanding relationships, please can you assist