Vodacom reckless methods of operation.

Vodacom - open accounts and services without my approval and billed me for that. What I also realized the "phone service" they provide is **********. The operator only represent Vodacom and do not pay attention to customer needs. They focus on questions on their screen and record answers that is not the customer responses. When a customer raises questions then they do not attend or record the customers issues. Therefore when a customer say "yes" then whatever was incorrectly recorded is accepted as binding and a contract. That is trickery and misleading the customers. Apparently they record it for quality purposes. When you pitch up at Vodacentre to these issues addressed then those important phone calls is not provided as evidence. When you go to Vodacom and refuse to leave until a due diligence is completed in front of you then only you the customer can see the many mistakes that is made. However the other side is also true, you can see the amount of cover-ups they make and withholding of information. This I am personally witness of. I just spend 6 visits and many hours and thousands of rands on Vodacom. They are happy to push customers as hard as possible and I can realize many customers fold and pay for Vodacom mistakes. It is very clear that this "Phone Service" have opened a gateway for much ***** and deception. Vodacom have all the tools and evidence to hide information since it all done by phone only. Vodacom then have the ability to hide information and act with continuous prejudice to the customers disadvantage. The buldogs "Hammond and Pole" is let loose on clients because Vodacom have a "Bill" but no evidence that the customer approved the transactions. The lawyers act then without and due diligence and try to destroy customers lives. I done 4 Visits to Keywest Barnch. 2 Visits at Vodaworld. R10000.00 Rand in bills that I paid, after many mistakes from Vodacom I am now refusing to pay any more for their mistakes. Many hours of lost production, fuel and precious time as a businessman. References *** / hp ***. I dealt with 2 Vodacom Representative and was confirmed by Vodaworld branch while I was there. They apologized and confirmed everything what I said, alluding then that they have made various errors. Then at Vodaworld I dealt with Mulalo Denga and the supervisor. I believe she is the same person that I saw yesterday. Malisa Davids. (Vodacom is employees were very nice - yet no service and not prudent) There the continuous mistakes, various mistakes. The following is very clear: 1. They billed me for roaming twice R5000.00 a week. I did not phone at all. 2. I cancelled that roaming twice, was cancelled for 2-3 months and reactivated without my asking so. 3. I was given and data package, without my approval, meaning only on paper / computer. Without I asking for it. No devices to use it. Also I did not use it yet. I have Telcom and don't need such a service for last 3 years. (No router) 4. That was actually a re-activation of an very old contract without my requesting such a thing. 5. They gave a a contract / or re-instated an contract when I was happy on Pay as you go and that proof is also on Vodacom system. 6. No devices "phones" with this new re-activated contract - just on computer. Meaning billing and taking my money. 7. They also destroyed my Pay As You Go airtime and caused R250 damage to me. 8. They fixed half of the problem by fixing the status on their computers, and did not follow through by crediting their ********** activation of these services. 9. They let loose the Bulldogs "Hamond and Pole" on me and send me that lawyer notice only 3 days after they have done so. 10. How much damage is Vodacom prepared to make to collect many **********ly from me? I find their action totally unacceptable and their Hamond and Pole lawyers is also useless. They don't have qualified personal to speak to, they don't have evidence, they have not done any due diligence. They act totally recklessly also without following proper judicial processes. Much incompetence. 11. After my visit I had yesterday I was told this will take another 3 days to sort out. That is now a trace of 6 months of continuous mistakes and no assured feedback and resolutions. 12. My personal rights have been violated both by Vodacom and Now Hamond and Pole. I must get compensation for this since this damage was done with much incompetence and now Vodacom is prepared for their bulldogs also to destroy my good name. 13. I believe cover-up, ********** collections of funds, ********** collection of commission on these ********** contracts, ********** Lawyers collections commission on "bad debt" referrals. 14. Lack of providing professional qualified specialist to attend to my problems with Vodacom, now also *********** representatives at Hamond and Pole. It seems they need you the customer to pay quickly regardless of this large trail of incompetence of multiple mistakes. 15. I see Vodacom have a poor track record of these vary same issues that have been done multiple times relentlessly. Also I see that Hamond and Pole also have and even worse track record acting very recklessly. (That is a HUGE witness to total incompetence and reckless behavior to the determent of your customers Mr Vodacom. ) 16. Now I question everything Vodacom is doing, and demand a ***** case be activated and this whole event being properly sorted without delay. 17. I demand apology from Vodacom and Hamond and Pole in writing. 18. Vodacom collect money from its customers like a reckless harvesting machine. You abuse your customers in that process and in my opinion ***** your customers empty. I have been a customer of Vodacom for more than 20 years and have not had a good experience ever. Reducing your services with with every encounter. Now I will also change service providers since I don't see you ever attending to your customers problems, yet all lot on rugby and other irrelevant issues. I suggest that Vodacom train / retrain their people in customer services and just attending to Vodacom's need for money. It also became clear after talking to Hamond and Pole representative Mzakhe Nkomo that Vodacom do not complete their administration processes to the negative detriment of Vodacom customers since they have no knowledge of the legal documentation that they should receive. Another one serious neglect of this chain of incompetence. Contacts contacted: ***; *** ***