Vodacom reception sucks! Western Cape - De Doorns
<p>Dear Vodacom </p> <p> </p> <p>I have been a customer for a long long time , almost everyone in our Table g**** valley ( around 300 farms ) do bussiness via Vodacom network. My family are all on Vodacom. </p> <p> </p> <p>Our Table G**** Assosiation have send letters to you regarding these issues but nothing has been done. </p> <p> </p> <p>The problem all of us face is network reception. Data speed and no service issues. </p> <p> </p> <p>Network reception</p> <p>Network reception is sooooo bad standing under any of the towers and sometimes you cant make a call as network says no service or edge. </p> <p> </p> <p>When there are power failures your buckup power only last 20mins then the network is down aswell. Because of cable *****s there are almost no Telcom lines available. So safety wise this is terrible as our service provider also fails us then. </p> <p> </p> <p>MTN network runs smooth even with power being off for 12 hours. </p> <p> </p> <p>Data speeds</p> <p>We pay the same as anyone in major cities on monthly contracts and data prices but we dont get the same quality from the network. </p> <p> </p> <p>Very bad data reception. Even when the phone shows 3G with full reception some websites. Even your own dont load at all. </p> <p> </p> <p>Not even talking about 4G we just need 3G thats worth something. </p> <p> </p> <p>We are all contemplationg changing to MTN and then problems will be solved. </p> <p> </p> <p>I just want to give you a fair chance to fix the problems before I give up on you. </p> <p> </p> <p>So please Vodacom. Do something and let us know. </p> <p>I dont want to lead the change to MTN and taking all your clients away. But that will be my last resort</p> <p> </p> <p>yours truly</p> <p>Christiaan de Villiers</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
