1 reviews | Active since Aug 2017

13 Aug 2017, 20:19

Vodacom reception sucks! Western Cape - De Doorns

<p>Dear Vodacom </p> <p> </p> <p>I have been a customer for a long long time , almost everyone in our Table g**** valley ( around 300 farms ) do bussiness via Vodacom network. My family are all on Vodacom. </p> <p> </p> <p>Our Table G**** Assosiation have send letters to you regarding these issues but nothing has been done. </p> <p> </p> <p>The problem all of us face is network reception. Data speed and no service issues. </p> <p> </p> <p>Network reception</p> <p>Network reception is sooooo bad standing under any of the towers and sometimes you cant make a call as network says no service or edge. </p> <p> </p> <p>When there are power failures your buckup power only last 20mins then the network is down aswell. Because of cable *****s there are almost no Telcom lines available. So safety wise this is terrible as our service provider also fails us then. </p> <p> </p> <p>MTN network runs smooth even with power being off for 12 hours. </p> <p> </p> <p>Data speeds</p> <p>We pay the same as anyone in major cities on monthly contracts and data prices but we dont get the same quality from the network. </p> <p> </p> <p>Very bad data reception. Even when the phone shows 3G with full reception some websites. Even your own dont load at all. </p> <p> </p> <p>Not even talking about 4G we just need 3G thats worth something. </p> <p> </p> <p>We are all contemplationg changing to MTN and then problems will be solved. </p> <p> </p> <p>I just want to give you a fair chance to fix the problems before I give up on you. </p> <p> </p> <p>So please Vodacom. Do something and let us know. </p> <p>I dont want to lead the change to MTN and taking all your clients away. But that will be my last resort</p> <p> </p> <p>yours truly</p> <p>Christiaan de Villiers</p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team