LS
Lanka S

1 reviews | Active since Mar 2022

22 May 2022, 17:02

Vodacom Reception Non-Existent!!

Vodacom reception NON-EXISTENT a lot of the time, especially during and after loadshedding. I don't live in JHB, but JHB had load shedding today between 1pm and 3:30pm and as a result, my Vodacom internet and cell reception was non-existent and I couldn't do anything, because my router makes use of the JHB's towers apparently, even though I don't stay in JHB.

Vodacom, please fix your backup systems so that your towers don't go offline when there is loadshedding. I'm paying for something I'm not getting. And I won't be doing so for much longer. Extremely frustrated.

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Replies (1)
Vodacom
Vodacom's reply23 May 2022, 07:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team