WO
Wikus O
1 reviews | Active since Nov 2013
06 Apr 2018, 04:26
Vodacom reception
Very bad reception in our area. The reception used to be below average, but has now got even worse. Not able to use internet on our smartphones at times.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Apr 2018, 06:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2018, 06:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Apr 2018, 10:26Dear Customer,
Thank you for taking the time to raise your complaint with our team.
I have now handed your query over to our Network Co-coordinators for further assistance and they will make contact with you soonest.
We do apologise for the inconvenience caused to you.
Regards
Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2018, 10:26
Official
Dear Customer,
Thank you for taking the time to raise your complaint with our team.
I have now handed your query over to our Network Co-coordinators for further assistance and they will make contact with you soonest.
We do apologise for the inconvenience caused to you.
Regards
Consumer Website Team
Best regards,
WO
Wikus O's updateReviewer Update
17 Jul 2018, 15:00This issue was never resolved. Vodacom rep**** by telephone only to tell us that we live in an area on the edge of Vodacom reception and that we had to wait for them to build a new tower. They could off course not say when said tower will be complete.
Way to go Vodacom. Poor service delivery at best
WO
Wikus O's update17 Jul 2018, 15:00
Reviewer Update
This issue was never resolved. Vodacom rep**** by telephone only to tell us that we live in an area on the edge of Vodacom reception and that we had to wait for them to build a new tower. They could off course not say when said tower will be complete.
Way to go Vodacom. Poor service delivery at best