VODACOM REAPIRS CENTRE CRESTA AND FOURWAYS

VODACOM CRESTA, FOURWAYS REPAIRS VODACOM AND SMART FONE MOBILE REPAIRS COMPANY.

There is something very ********* happening between Vodacom Cresta and the repair company (Smart Fone Repairs) which handles their device repairs. The repairs is supposedly in Fourways. I cannot reach the said company which has my device in their posession. The landline number ***) remains unanswered and the official company email address does not exist on a recognisable domain (***)

Now, to the matter at hand.

I wish to lodge a complaint regarding the poor customer service and incompetence of Smart Fone Mobile and Vodacom Cresta Repairs centre. I am highly disgruntled.

I booked my cellphone device for repairs through Vodacom on 29 November 2021. My cellphone is insured and the repair was approved by my service provider.

Vodacom informed me about the payment of a 10 percent excess fee. To date I have received no further communication from Smart Fone Mobile and Vodacom regarding the status of my repair.

I have not received any communication regarding the procedure for the payment of the excess fee.

I am approaching 60 days without my phone.

Yesterday morning, I went to Vodacon Cresta to inquire about the status of the repair-- only to be told that I should have received official communication from your company regarding the excess fee payment. I was further informed that my phone could not be released due to the pending outstanding payment.

This information was not made know to me, THE CLIENT. Which begs the question, when does your company intend to contact me regarding the payment procedure? Or were you waiting for the two month lapse before selling my cellphone without my knowledge.

I attempted to phone your office in the afternoon, to no avail. I am unable to address my query in a formal manner. This is a cause for concern.

I hope to hear from you immediately. Or else, I will be forced to escalate your business ethics and customer service procedure (or the lack thereof) to the consumer Ombud.