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Jabulani D

1 reviews | Active since Jun 2019

01 Sept 2019, 01:10

Vodacom reaping off data from customers

Vodacom reaps me off airtime for data that their technicians fail to prove the evidence of usage from my cellphone when I contact them. This is a blatant crime committed by vodacom.

I have a top up contract, R230 of airtime is transferred on my phone on the 1st of every month. I then buy I GB from airtime which I sustain close to end of month. When 1GB is depleted & I buy R29 airtime, it becomes R0.00 within seconds where background data is restricted to all applications except on whatsapp & no downloads of videos is taking place. I lost too much money from airtime. I need a refund from Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply01 Sept 2019, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Sept 2019, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Sept 2019, 11:21
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team