Vodacom reaping its clients off!!!!

<p>I want to report Vodacom prepaid department , I called to query an incident that occurred when I recharged today with R29 airtime. My airtime was converted to 100mb of data. Called 111 spoke to an agent advised me they won't be able to refund me requested to speak to her superior, spoke to PAUL MOHASOANE who was not so helpful and professional he told me they WON'T refund me because the system has changed due to the fact that I mistakenly chose a wrong plan January2016 when buying data I selected reccuring data instead of "once off" so every time I recharge with R29 airtime it gets converted to data. I decided to call March 2016 to cancel the subscription I was assisted got my airtime back and was advised the subscription has been cancel by the Agent who was assisting me. Today to my surprise I recharged with R29 and it was converted again PAUL was rude and technical refused to help me, I told him I am not using a smart phone so how will I use the data he said "I must borrow a phone from someone and use it". So is this how Vodacom trains it's employees to treat customers like this?!I'm really disappointed and I really need my airtime back into my account because I have personal calls to make...if this is how Vodacom treats it's clients then I will never recommend it to any one.</p>