Vodacom really really really just can't get it right

My fibre internet has been dropping frequently for several weeks. I have contacted Vodacom who closed the call before it was resolved. I complained about it on Hello Peter and got a call from the Vodacom Hello Peter team telling me that their support people would contact me the same day. It is now the end of the week and 5 days have passed. Still not a peep from Vodacom and the fibre line is still dropping frequently.