Vodacom really is Special, not in a good way

In my +- 15 years with Vodacom, I have always had issues when doing a upgrade. So this year I decided to wait a little cause normally I got into the shop and they do a early upgrade for me, I have always lost out on deals due to rushing for upgrades, so this year I decided to wait and low and behold I see the deal that I want with all my heart, the S8+ with a gear sport watch, so I am already due for upgrade, not end of term, but the upgrade date was at the end of May, so I first try to do the upgrade online, then I decided no its cool, I need the device so I rather go into the store, so the guy from online phones and I tell him its cool I will go into the store, so since vodacom hires top class people, he tells me ok and we both path ways over the phone, I go into the store and they look at me all confused, what is the guy talking about a S8+ with gear sport, so they tell me no they deals and online deals are not the same, if only this guy told me that when he called, but I guess that information was not important enough for the client to know, then I reapply online and I get a call, I was told 20 times that they do not have stock of the black gear sport and if I do order it it might go on back order, so then I say its cool cause I really want the black watch and will wait, then she tells me oh and since you still owe on your previous device you will have to pay for both that, you know firstly I cant go and pay another addition R500 on top of the new contract, why do you guys allow us early upgrade when you dont tell us these things properly, structure your damn deals so the device is paid of in 22 months when you guys get us all excited about a new phone, but what I love is I have another contract for my daughter, when that contract ended, end of term I did not upgrade, you guys were helping yourself nicely to the money hey, just taking and taking, unless I am completely brainless and do not understand what the term "CONTRACT" means then I feel you guys are just taking people for a ride, I have been through so many issues like this with Vodacom and maybe this was finally the push I needed, now that I have no choice but to wait for my 24 month contract to end, I will definitely be saying Goodbye to Vodacom and moving onto a another provider, I cant lie and say I will miss dealing with you guys cause that has never been a time that I remember being amazed with the service you give