Vodacom really dont care about their customers

I hate that I even have to give one star. I called the call centre to upgrade my husbands phone. We actually wanted to downsize and since he has a handset in perfect condition we chose a package based on his current use and a sim only deal. That would be a R1000 saving for us per month (important in these hard times). The upgrade call centre said they could not do this deal as their system was blocking them and putvus through to retentions department where Sharon spend 30 mins telling us she could not do this either, when she heard that I was not going to back down, she suddenly got it right. 2 days later, she called and said that it would not allow her to put this though after all. I went to voda shop in clearwater mall who pretty much told us the same. I told them they left me no choice but to port the number to Mtn. I then went to Vidacom 4U who had no issues assisting us and could see that Sharon from the retentions call center had confirmed the new contract and then cancelled it. So Sharon, is there a target that you needed to manipulate before your month end? Vodacom, I am disgusted!!!! The faster I get my whole family moved off Vodacom the happier I will be. Thank you to the vidacom 4U franchise who understand service and dont try to lie & manipulate. I write this review from my Mtn number because I dont trust vodacom not to go mess with my husbands contract again.