Vodacom really doesn't care about their clients..

Few weeks ago I wrote here on this platform about Vodacom not wanting to cancel my contract and their service . Tge following day I received a call and I was assisted, they've admitted that the consultant misled me and gave me wrong information about the e nding of my contract . They then helped me to cancel the contract. The issue now is that it has been more than 2 weeks waiting for them to refund me, no one is coming back to me. A lady by the name of Zama advised me that she is going to give me a good offer whereby I will be only paying h R129 instead of R519 that I'm currently paying on my current package. Till today, she hasn't come back to me. I've tried more than 4 times to look for her by calling Vodacom but I haven't been successful. It looks like Vodacom only take action when they are written here otherwise you can't get their attention. I need my refund and a compensation of a good offer on my existing contract. You've misled me and on top of that you've failed to keep your word.