Vodacom really bad service

I placed an order for a new contract online through the Vodacom web site on the. The agents at the customer care line put me through to the Sales callcentre who never picki up there phone have tried phoning 3 times today and still no answer even when the customer care agent puts me threw it just cuts off, the customer care agent could not help me as they can not find anything on the system under my name, like really I even got a quote nr but they can not find it. I was told that they could not help me and they put me through to sales, who never answer there phones!!!! I just want feedback if it was approved or not, really it can not be that difficult!!