Vodacom really bad service

I had my vodacom number for years by vodacom and we struggle to because of covid-19 so we emailed vodacom several times to get the account number to make payment. Vodacom never rep**** or gave us the account number and they gave us to legal apartment, so we tried to contact the legal apartment to make payment still and on there recorded voice the ID number does not exist so we could not get thru even to them to make payment. Now Vodacom just deleted my account without any reminder of any sort and now my number is lost and I am being told I will not be able to get my number again. They deleted my account with my number while the account is still under my name. Everything of mine is registerredon that number and I am not able to change most of my account because to change the number on the accounts the sent a OTP code to my vodacom number that is being deleted. Please can some body with this, because never in my life did I see such a poor service and doing thing without even have the decency to let you know before hand. And the best thing is we tried to make payment over two month now and asking them for account details.