Vodacom Really?

I am beyond annoyed. On the 1st of September I received and SMS stating my parcel from Vodacom will be deliver. I suspected ***** and notified Vodacom immediately and the courier was requested not to deliver speakers (like what and why would I want speaker). It has been with the ***** division since the 1st and to date I have had no feedback even after many emails. I have also noticed the number in question, that was used for the upgrade, still shows the new contract data etc and only expires 2027. I was invoiced for the new amount and was promised that it will be sorted and the payment will be credited to my next account. And we wait??? I want the number reset back to the original contract period so I can cancel it (like I was planning to do) and I want a full credit refund.