1 reviews | Active since Nov 2016

29 Jun 2019, 11:02

Vodacom real thefs

I do not onow if it is me or I can be wrong about the following every time I load data it is as if vodacom steels the data that I am using or it can because I complainde about there bad service,that is why when my contract ends in september I will switch it over to pays as you go the reason for that is simple I pay 700 rand a month on my contract and I only get 500 megs data,350 min and 100 sms and when my data is finished in week or 4 days I have to load data again and the prices for vodacom data is a joke and what you pay for it and then I would get a call from a vodacom consultant asking me if I would be intrestef in paying another 250 rand for data then I would decline because I know at end of the month I would pay more then just 700 rand then I will pay 1000 rand so in short vodacom thank you for you GREAT SERVICE

0
Replies (2)
Vodacom
Vodacom's reply29 Jun 2019, 21:35
Official
 Dear Customer, 

Thank you for making us aware of your query. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

Vodacom will not contact you via WhatsApp to request your personal details 

Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Jul 2019, 13:21
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team