DN
Deseree N
1 reviews | Active since Jan 2014
31 Jan 2022, 21:48
Vodacom reactives contract without consent
Vodacom re-activated my contact without my consent. In November 2021 I canceled my contract which Vodacom has proof on the system. End January 2022 I see a billing for 2 months. Nobody at Vodacom can explain to me how the contract was reactivated. I requested cancelation of the sim but that was changed to prepaid end Jan 2022 by Vodacom. I gave the sim to my child to use as prepaid but he thought the data that was on the Sim was a carry over from the cancelation period. Now Vodacom wants me to pay😡
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
01 Feb 2022, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2022, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2022, 10:33Dear Deseree Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract has already been cancelled. We have processed the credits on to the account.
Have a nice day further. Regards Consumer Website Team
Have a nice day further. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2022, 10:33
Official
Dear Deseree Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract has already been cancelled. We have processed the credits on to the account.
Have a nice day further. Regards Consumer Website Team
Have a nice day further. Regards Consumer Website Team
Best regards,
DN
Deseree N's updateReviewer Update
03 Feb 2022, 06:02Dear Vodacom. Looks like the passing of the credit was not done as my account was debited. Kindly refund my money immediately.
DN
Deseree N's update03 Feb 2022, 06:02
Reviewer Update
Dear Vodacom. Looks like the passing of the credit was not done as my account was debited. Kindly refund my money immediately.
DN
Deseree N's updateReviewer Update
04 Feb 2022, 13:48Still awaiting a reply from Vodacom wrt my refund. Please respond
DN
Deseree N's update04 Feb 2022, 13:48
Reviewer Update
Still awaiting a reply from Vodacom wrt my refund. Please respond
DN
Deseree N's updateReviewer Update
18 Feb 2022, 21:12Vodacom kindly provide feedback on my refund. Your urgent response will be appreciated.
DN
Deseree N's update18 Feb 2022, 21:12
Reviewer Update
Vodacom kindly provide feedback on my refund. Your urgent response will be appreciated.