AR
Andro R

1 reviews | Active since Nov 2018

21 Jul 2021, 10:37

Vodacom reactivating old cancelled contract on their own accord and trying to collect money

I cancelled my Vodacom contract in 2018 and all billing and debit orders ceased. In 2021, Vodacom (completely on their own accord) reinstituted billing and debit orders for my contract/services cancelled in 2018 already. Neither in-store staff, Customer Care or Collections could help to resolve, merely saying that the reactivation looks "unusual" on their system. Now collections phoning me daily without any merit to say I owe Vodacom money.

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2021, 14:04
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team