AR
Andro R
1 reviews | Active since Nov 2018
21 Jul 2021, 10:37
Vodacom reactivating old cancelled contract on their own accord and trying to collect money
I cancelled my Vodacom contract in 2018 and all billing and debit orders ceased. In 2021, Vodacom (completely on their own accord) reinstituted billing and debit orders for my contract/services cancelled in 2018 already. Neither in-store staff, Customer Care or Collections could help to resolve, merely saying that the reactivation looks "unusual" on their system. Now collections phoning me daily without any merit to say I owe Vodacom money.
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Replies (1)Vodacom's replyOfficial
21 Jul 2021, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jul 2021, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
