Vodacom reach a new low

November 2017 my vodacom contract was renewed telephonically to a Smart Topup S+. The upgrade took place on 30/11/17. a Microsoft Office package was promised as part of the deal. The number listed was a Durban number ********** 690. The package was supppose to arrive at East London via Courier. In November I lodged my first complaint. Nothing happened. I then went to a Vodacom branch in Hemingway Mall where I was given a complaint number S4-O4X3P-PU075. I waited another month and then lodged my complaint via Hellopeter. Within 24 hours a responce from vodacom assured me that someone will contact me. Ten day have passed and still no contact from Vodacom. What is wrong with the company. Are they usually so slack or is it just their mobile branch in Durban that is completely useless?