FM
Fusi M

1 reviews | Active since Jun 2016

15 Jun 2016, 10:50

Vodacom re-imbur*****t for contract user

<p>Vodacom had suspended services on my account in May as the debit order bounced, on the 26th of may after I got payed I called vodacom and asked that they open my services as I will make an EFT payment to their account, my account was opent and true to my word I made payment the nextday R1448.42 and mailed the lady assisting me (Lerato Nkoane) the proof of payment.</p> <p>On the 1st of June Vodacom dedited R 1929.19 from my account, I tried to contact the lady who assisted me by Email (Lerato Nkoane) but not get a reply for 5 days, I then decided to call vodacom and after explaining to the ppl I was transfrrred to (Lerato Nkoane) as they say she missed something when I paid directly to my account.</p> <p>Now my issue is that everytime I try to find out when i will recieve my money back I am tld its on to be processed, What vodacom does not understand it that I need that monet for my day to day but instead i get feedback from rude agents that tell me that i must wait and in the mean time go and borrow money as they cannot guarantee when of if i will get my money back.</p> <p> </p> <p>After this contract I am done with vodacom......</p>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2016, 14:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team