1 reviews | Active since Jun 2016
Vodacom re-imbur*****t for contract user
<p>Vodacom had suspended services on my account in May as the debit order bounced, on the 26th of may after I got payed I called vodacom and asked that they open my services as I will make an EFT payment to their account, my account was opent and true to my word I made payment the nextday R1448.42 and mailed the lady assisting me (Lerato Nkoane) the proof of payment.</p> <p>On the 1st of June Vodacom dedited R 1929.19 from my account, I tried to contact the lady who assisted me by Email (Lerato Nkoane) but not get a reply for 5 days, I then decided to call vodacom and after explaining to the ppl I was transfrrred to (Lerato Nkoane) as they say she missed something when I paid directly to my account.</p> <p>Now my issue is that everytime I try to find out when i will recieve my money back I am tld its on to be processed, What vodacom does not understand it that I need that monet for my day to day but instead i get feedback from rude agents that tell me that i must wait and in the mean time go and borrow money as they cannot guarantee when of if i will get my money back.</p> <p> </p> <p>After this contract I am done with vodacom......</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
