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Mellissa M
1 reviews | Active since Sept 2012
06 Sept 2021, 15:17
Vodacom Randridge Mall Does not care about their customers
VODACOM RANDRIDGE MALL - Sells vodacom phones but cannot assist with repairs. I have my phone sitting for months and I am unable to use it. I have lost the sim card several times. They are sending to another store which I am unable to get to and simply refuses to help me. It doesn't make sense to me how they can sell the devices but do not assist to repair or send it away for repairs. This is a huge inconvenience to me and they do not care. I have been a customer for years with vodacom, quite frankly I wish I can cancel all business with them, as this store sadly does not care about the customer
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Vodacom's replyOfficial
06 Sept 2021, 16:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2021, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mellissa M's updateReviewer Update
07 Sept 2021, 12:52Vodacom Randpark Ridge - Fails to provide a service and causes such a huge inconvenience to me the customer. My sim was misplaced as this store Fails to assist to help fix it. I tried calling the store to find out what I need to bring to get a new sim card. The phone is on automated reply, it says out of business hours and it gives a wats app number. No response on the wats app number. I go into the store and I let them know no response on the wats app number. They said they will check it. Still no response. However I had to pay for a new a sim card. They did not give me a receipt. Just the sim card and I leave. When I get home the sim does not work. I tried calling them no response, the automation is still on this is midday. I sent them numerous wats app they last checked it 6 September 11.55. Why is the automation on, during business hours yet they do not check the wats app line.I email them no response. I call the call center. They advised the store did not submit the order it is still pending at the store side. The agent tried calling numerous times and no response. So I have to go back to the store. Besides the inconvenience going back to store, I use this number to do my banking and I am unable, due to Vodacom Randpark Ridge not providing a service.
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Mellissa M's update07 Sept 2021, 12:52
Reviewer Update
Vodacom Randpark Ridge - Fails to provide a service and causes such a huge inconvenience to me the customer. My sim was misplaced as this store Fails to assist to help fix it. I tried calling the store to find out what I need to bring to get a new sim card. The phone is on automated reply, it says out of business hours and it gives a wats app number. No response on the wats app number. I go into the store and I let them know no response on the wats app number. They said they will check it. Still no response. However I had to pay for a new a sim card. They did not give me a receipt. Just the sim card and I leave. When I get home the sim does not work. I tried calling them no response, the automation is still on this is midday. I sent them numerous wats app they last checked it 6 September 11.55. Why is the automation on, during business hours yet they do not check the wats app line.I email them no response. I call the call center. They advised the store did not submit the order it is still pending at the store side. The agent tried calling numerous times and no response. So I have to go back to the store. Besides the inconvenience going back to store, I use this number to do my banking and I am unable, due to Vodacom Randpark Ridge not providing a service.