Vodacom - ramming home your misgivings

I have been a Vodacom customer previously, for many years, and had already had a bad experience with them (********* out-of-bundle rate charged with no warning). As a result, I decided to let my contract run out this year. Much to my annoyance, Vodacom were the only business offering the 64g iphone and I decided to give them another go. Big mistake - after applying online, I was asked for the usual Rica documents which I provided within a week. Then nothing. I emailed to ask what was happening and received confirmation that the documents were received and later, an sms with a reference code. Then nothing. Weeks later, I emailed again with my concerns - I received no communication other than an sms with a NEW reference number. I tried calling and was transferred around and gave up after 20 minutes. I called again a couple of days later, only to be told that my application was only submitted last week!! Well, I have proof that this process started a month ago. \Someone will be in contact with you"they said - I won't hold my breath. So THANK YOU Vodacom"