Vodacom - Ram Couriers

I purchased a pre paid phone online. I got a mail confirming the purchase and my details. On it has the correct contact number, however the courier company says that Vodacom gave them the incorrect contact number so I could not be contacted. 2 attempts were made to deliver an item to an address that the driver cannot understand. Surely with technology these vehicles must be equipped with state of the art technology unless they still using a map book as it seems. I contact the Ram call center and a agent that was attempting to assist had no urgency in correcting the issue but rather than telling me it will be sorted when it gets sorted kinda approach which I do not accept.

I purchased a R300 item from Hurley a few weeks ago and was amazed in the manner and efficiency in which the entire experience was handled.

I have further been using courier company’s for the past 18 years and have never experienced such pathetic service before.

I personally will never use Ram couriers or purchase from Vodacom online again.

it is certainly a very unpleasant customer experience.

I have still not received my item.