VODACOM & RAM COURIER SERVICE SUCK

Have been calling Vodacom upgrades from September 2017 to do my upgrade, but every time I call they tell me someone will call which only happens after 15 to 20 calls after. The consultant is thereafter not knowledgeable and don’t know their products. I eventually spoke to an online upgrade consultant who was much better, did upgrade and promised me that RAM couriers will call me to check as to which location I am at, and will thereafter deliver. I received a call from Ram couriers on the 10th May 2018 and explained to the lady that I’m not home and if they can deliver to my work address, she then rep**** NO.I then told her that she can deliver on the 11th May 2018 at home before 10:30am which I will wait till then and then leave for work, which she agreed to. At 8am on the 11th May I called RAM and ask the lady as to what the status of my delivery, I gave her my ref number which she checked and told me that there was no special request loaded on the system that delivery must be done by 10:30am on the 11th May. She then informed me that she will get done. Waited till 10:25am which I then called RAM again, the lady said that the courier guys will only get there after 11:30am as they left the office late. I then inform them that this was not acceptable and to inform driver that it will be too late and to cancel delivery as I will be leaving for work, she just rep**** OKAY with no apology then contacted Vodacom and spoke to ZAMA who said that she will get someone from online upgrades to call me, which has not happened. The service that I have received from Vodacom and RAM is extremely disappointing .They do not have any customer service and don’t care as to what customers go through. Still trying to contact them as they have already processed the upgrade without me even receiving the handset. I have moved most of my line to Telkom and am know deciding to move my main line. VODACOM & RAM COURIERS SUCK.