Vodacom Ram Courier Service Poor Service

My problem is not with Vodacom but with the courier they use to ship devices to customers. Today is the third day that I'm awaiting delivery of my device. They sms to inform you that your device is out for delivery by 7:20 in the morning, when you start following up in the afternoon the package has not been handed over to the courier yet by an escort. Asked them to deliver before 16:00 Promises not kept twice. Still waiting to see what happens today.