KS
Kapil S

1 reviews | Active since Dec 2014

21 Oct 2020, 13:42

Vodacom raising prices...

I called Vodacom in July to change my contract from airtime to data. The lady was helpful and changed my contract to a 2gig day 2 gig night, and added a 100gig bundle at 90% discount. When I agreed to the change that is what i agreed to except I had to keep calling every month and ask for the 100gig bundle to be loaded.

In October, I was told they can no longer do a 90% discount and only a 50% which means I would have to pay R1500 for the 100 gig. Not only can I not get what i agreed to but I am locked into a new 24 month contract where my previous contract would have expired early next year.

Every time I called, I did not receive feedback and even though I explained that the sim card I am querying is in a router not a phone they cannot have an alternate contact number.

I even asked, that since I am not getting what I promised, either cancel my contract or revert me back to my old one including the end date. I am now signing up with MTN because all month this matter has not been resolved and I need internet to work.

Please cancel or revert my contract because this is not what I agreed to...

0
Replies (3)
Vodacom
Vodacom's reply21 Oct 2020, 14:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KS
Kapil S's update27 Oct 2020, 08:17
Reviewer Update
I haven't received any communication via phone, email or even sms as yet. The number that my account is linked to is in a router not a cellphone so please use the number on my profile or email for contact. Thank You
KS
Kapil S's update16 Dec 2020, 13:49
Reviewer Update
This has been resolved, I even upgraded my contract in store. Thank you for handling this!