ZH
Zenani H

1 reviews | Active since Dec 2021

15 Aug 2022, 08:14

Vodacom ******

Good morning,

I am a young black female, from Port Elizabeth. I recently went to Makro for the vodacom contract deal of x2 iPhone 11 deal for R679 if I am not mistaken last week Thursday, 28 July 2022.

Upon arrival at the store I had with me my ID, payslip and 3 months bank statements. I approached the unfriendly consultants they asked me If I had any clothing account in which I told them I have a rage account, the lady who assisted if I can recall is Naomi or Nadia she was head of sales.

Looked at me and said I would not qualify! I, further engaged her on if she could see my papers then I know where I stand, she told me she has been working for Vodacom for years and she could see a person would qualify or not.

She did not assess my papers or engage me further than that. I feel extremely prejudiced as there was no disclaimer note on the advert that certain groups of people were immediately disqualified without assessment due to the colour of their skin

0
Replies (1)
Vodacom
Vodacom's reply15 Aug 2022, 09:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team