MG
Marcus G
1 reviews | Active since Jun 2014
20 Nov 2020, 23:02
Vodacom R6500 voucher **** [Elite Mobile]
I upgraded my Vodacom contract after receiving a call from Elite Mobile, acting on behalf of Vodacom.
I was told that I would receive a R6500 voucher if I did the upgrade. This was the 17th of September 2020, and I am yet to receive my voucher from Vodacom or Elite Mobile. Vodacom do not even respond to queries through the call center. And Elite Mobile’s phones just ring.
Look at the ratings for both Vodacom and Elite Mobile on HelloPeter. Why do they continue working together if both have a terrible service record? Vodacom, your reputation is being tarnished.
I spend between R3k - R5k per month with Vodacom, and have been a client for more than 20 years. I WILL leave if this is not resolved.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
21 Nov 2020, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2020, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MG
Marcus G's updateReviewer Update
24 Nov 2020, 16:34Still waiting for a call Vodacom. . .
MG
Marcus G's update24 Nov 2020, 16:34
Reviewer Update
Still waiting for a call Vodacom. . .
MG
Marcus G's updateReviewer Update
03 Dec 2020, 10:39Hi,
I am still waiting for a resolve. I was simply given another number to call. As a service company you need to take the time to resolve this for me. I cannot be on the phone for hours every day trying to sort this out. Can you please just contact the relevant department to sort out the problem as opposed to telling me to keep calling different departments.
I am still waiting for a resolve. I was simply given another number to call. As a service company you need to take the time to resolve this for me. I cannot be on the phone for hours every day trying to sort this out. Can you please just contact the relevant department to sort out the problem as opposed to telling me to keep calling different departments.
MG
Marcus G's update03 Dec 2020, 10:39
Reviewer Update
Hi,
I am still waiting for a resolve. I was simply given another number to call. As a service company you need to take the time to resolve this for me. I cannot be on the phone for hours every day trying to sort this out. Can you please just contact the relevant department to sort out the problem as opposed to telling me to keep calling different departments.
I am still waiting for a resolve. I was simply given another number to call. As a service company you need to take the time to resolve this for me. I cannot be on the phone for hours every day trying to sort this out. Can you please just contact the relevant department to sort out the problem as opposed to telling me to keep calling different departments.
MG
Marcus G's updateReviewer Update
11 Dec 2020, 18:28Vodacom or Elite Mobile is yet to respond to my query. Can I please get an update??
MG
Marcus G's update11 Dec 2020, 18:28
Reviewer Update
Vodacom or Elite Mobile is yet to respond to my query. Can I please get an update??
MG
Marcus G's updateReviewer Update
26 Jan 2021, 11:45Vodacom managed to resolve this issue. Your service has definitely improved since I first posted my review. Thank you.
MG
Marcus G's update26 Jan 2021, 11:45
Reviewer Update
Vodacom managed to resolve this issue. Your service has definitely improved since I first posted my review. Thank you.