Vodacom (R3724,45) Really?

I wish they had an option for negative stars- I was unemployed since November 2023- April 2024, one day in March I received a call from Vodacom asking if I would like to confirm My delivery address to which I advised the sales consultant, that I am unemployed and can’t afford to take any contracts she made me aware that a contract was taken out in my name, she confirmed my ID number and Bank acc number and promised that she would put a ***** alert on the account-A month later there was an attempt to Debit my account for the amount of R903,36. I call Vodacom making them aware of what is taking place, instead I’m treated as if I’m committed *****!!!!! This month Vodacom attempted to Debit R3724,45 from my account I called their cs department whom just gave me ****py excuses to why they can assist me with closing the account and the steps I should’ve taken( when no im advised me of anything) I am changing my network provider and porting my number out thanks for Nothing and believe that this was an internal matter someone in your department committed ***** against my name with the help of whoever and now my credit score is going to hell because of this Thank Vodacom for all the High prices and **** Assistance