Vodacom - R3500 voucher ****

I was offered a R3500 voucher upon requesting the cancellation of my contract in August. I received the handset the same week of the upgrade however to date no voucher has been received. I have call EVERY day since the upgrade and was then told the voucher will be sent after my third debit after the upgrade. I still called every day was given numerous numbers and divisions to call. After months of follow ups and emails I was told I would receive the voucher in October by the second week. The day before the voucher was to be received I was told my number was no longer on the list to receive the voucher. I cannot explain the anxiety, frustration I am going through since I went with the upgrade. I then requested Vodacom management to listen to all the call recordings and it was proven that I was correct. The agent did not load the voucher I was to receive. I then received a call to say that they will be refunding my bank account for the R3500 that was owed to me. This was weeks ago. I have since tried following up daily since and have email their upgrades and customer department and no one knows anything and they keep transferring me all over. I have been requesting a call back and intervention from a manager and to date.... NOTHING. This is unacceptable to make my like a fool and to cause me so much stress. Furthermore, the amount of money and time spent on the calls to try and reach someone for answers. This is PATHETIC.