GV
Gloria V

1 reviews | Active since Jan 2021

25 Jan 2021, 08:27

Vodacom - R3 data refill not deactivating

I am on Vodacom prepaid. Every time my data runs out, I automatically get R 3 data refill. I have opted out and deactivated this service so many times but I still get the R3 data refill every time my data runs out. I have contacted Vodacom's customer care service but they only told me to dial *135#, after I told them it doesn't work and that they should cancel the service for me but I have not received any assistance. Please cancel the data refill service immediately.

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2021, 10:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team