Vodacom R1000 voucher not being issued

In the past week I upgraded with Vodacom as they informed me an upgrade was due. I did the process all online and chose a package that included a P30 pro, a gt2 watch and a R1000 accessorie voucher. The phone and watch arrived about a week later, however I was told to follow a link on their website to redeem my R1000 voucher. The voucher redeeming site wants you to enter your IMEI number, but when I enter it, it says that it cannot be found on the system. I then mailed vodacom online escalations as instructed, but after 3 days I have not received any response. Today I phoned vodacom and was put through to 4 different departments after been held on the line for quite some time. The 4th department, which was after sales, informed me that they made a big mistake with the voucher so nobody gets a voucher. Essentially that R1000 which was owed to me is now lost. This is false advertising on their site, as well as *****. I will await resolution to this matter for no longer that a 5 work days, or I will make use of the consumer protection act.