SP
Sumayyah P

1 reviews | Active since May 2018

29 May 2018, 09:40

Vodacom R10 daily disappearance scheme

WARNING TO Vodacom USERS !!!

I urge all Vodacom users who have noticed their airtime evaporating to urgently contact the service provider.

I contacted Vodacom this morning regarding the ridiculous amount of airtime I have to buy every few days and was told that I was subscribed to some "gaming" scheme at an amount of R10 DAILY.

Vodacom is very much aware of this scheme in terms of which its users are automatically and subscribed to these schemes whilst using the internet.

In this bizarre scenario, Vodacom users never approve of this transaction nor are we notified subsequently via SMS, itemized billings or otherwise.

This leads me to question Vodacoms involvement in this scheme. My account has been effected since 4th Feb which has resulted in R1,130 **********ly deducted from my account. How many others out there ?

Let me know if you've been subject to this scheme.

0
Replies (1)
Vodacom
Vodacom's reply29 May 2018, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team