Vodacom quick to take your money, slow to refund

Item: Vodacom
Rating: 1
Author: Erika K

I have been experiencing health issues so my husband made full payment of our monthly bill, then I made two payments in error. Vodacom is aware that I make payments on the 15th of each month due to me being a member of the SANDF. I have sent all info requested and its been almost two weeks, We need those funds for food and medical supplies for our handicapped daughter This is a matter of urgency, I need these funds back.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

08 Jun 2023, 07:31

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Jun 2023, 07:31

Official

Erika K's updateReviewer Update

12 Jun 2023, 09:03

Good Day, it is Monday, and yet still no funds returned. We have run out of food and because of medical supplies for my handicapped daughter. I am extremely unsatisfied with the level of customer service. I need the funds reflected in my account by 12pm this afternoon.

Erika K's update12 Jun 2023, 09:03

Reviewer Update

Erika K's updateReviewer Update

12 Jun 2023, 11:07

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Erika K's update12 Jun 2023, 11:07

Reviewer Update

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