1 reviews | Active since Aug 2011
Vodacom quick to take your money but very slow in fixing their own problems
2nd complaint... Nothing has happened yet, I have been trying to sort this account since the 28th of Oct… I need to know my account is going to be fixed by the end of the month…. and what is going to happen now to my 2 gb data I was supposed to get this month… and 600mb of data was taken away when they changed my contract to the new contract which shouldn’t have changed in the first place. 1st complaint.... i upgraded last week, vodacom upgraded the incorrect number. i have been trying for 4 days to get my account sorted out. my phone contract was changed to a new contract R200 more expensive than the one i had. i need this changed back to the original contract i had and the upgrade has to be moved to the correct number. being sent to pillar and post nothing has been done up to now. spoke to the online dept and i was told there is NO telephone number to contact for this dept who should sort this out. this is totally ridiculous, just another money making ****. obviously i have to use my phone to this means extra money to vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Warm regards,
SS
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Warm regards,
SS
