Vodacom quick to take your money but not quick to return it!
URGENT! I immigrated 6 months ago at which time I paid to cancel my contract with Vodacom. I paid the amount due and submitted all the necessary documentation. But they have been debiting my account since then. I have sent several emails regarding this issue to their customer care and was told that this money would be refunded to me. But not only has the money not been refunded you have debited my account again this month!!!!!! this is ridiculous!!!!!
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Vodacom's replyOfficial
02 Mar 2019, 11:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2019, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Mar 2019, 11:56ear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 11:56
Official
ear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team