Vodacom quick to take my money, but can't provide the service.

I had Vodacom Fibre at my old address. When I moved I contacted Vodacom to relocate my fibre services to my new address. They sent me a form to complete and said there is a turn around time of 1 month. I completed the form and after a month contacted them again, as no one has contacted me yet. They didn't give me a reason, but asked me to send the relocation form again. Anyway , to make a long story short. I have now called them about 7 or 8 times, and no one seem to be able to assist me. I asked to speak to a manager, but somehow this organization is running without managers. It's been 4 months now since I sent the relocation form on 14 October2020, and I still have no fibre, no communication from Vodacom, and yes, My debit still comes off every month for this fibre line which I do not have.

This is blatant ******* Vodacom. Why must I call every time and beg for someone to help me? Why don't you call me back to sort this out?

I used to be impressed when your team called me when they detected my line is down, but somehow now, even after 4 months no one calls, weird indeed.

I am not impressed at all.

Quintin April ***