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annabrink A

1 reviews | Active since Feb 2017

17 Feb 2017, 07:15

Vodacom quick to over charge but no feedback on my refund!!!!

<p>Vodacom over charge my account and deducted the double amount on 01/02!! I have phoned on numerous occasions but guess what no luck... no one gets back to you... every time I phone they say it's still in progress and will phone back in 24 hours with feedback... but still NOTHING TO DATE!!!</p>

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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annabrink A's update07 Mar 2017, 07:16
Reviewer Update

After the fast response from Vodacom on hello peter I thought someone might contact me but guess what.... still to date nothing!!! NO REFUND NO RESPONSE

What's wrong with Vodacom?????