VODACOM quick to list you on ITC not so quick/helpful to get you off

Vodacom handed me over due to there mess up with debit orders going off randomly. I paid the outstanding amount off in november and in december they ITC listed me. I have been trying since 15 dec to get this removed. Was first told they didn't list me it was the attorneys who were conveniently closed at the time. When they opened was informed that they did no such thing. During all this time I received statements saying I owe nothing. After speaking to the attorneys I get a statement saying I owe R362.00 which I then pay. I send emails and get NO response even though the automated response says there turn around time is 3 business days. I am going on 2 weeks no reply. When I call every consultant says something different. 1 says it takes working days to be update. Another say it takes 24 month??? I am at the end of my wits. All I want is this ITC listing taken off my name ASAP!!