MK
Mogamat K

1 reviews | Active since Jul 2010

11 Mar 2024, 20:44

********* vodacom. Quick to hold you to the T&Cs but not themselves

Vodacom denying their own deal.

I have ordered a deal which clearly states it includes another phone. Even the name of the deal indicates it. Yet Vodacom staff deny it being there.

I have shown on the confirmation of order that a 2nd phone is included. Yet staff claim they cannot see what I see in the confirmation. I have even shown them the screenshot.

Really sad how dishonest Vodacom has become in not honouring their commitments.

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2024, 07:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team