MK
Mogamat K
1 reviews | Active since Jul 2010
11 Mar 2024, 20:44
********* vodacom. Quick to hold you to the T&Cs but not themselves
Vodacom denying their own deal.
I have ordered a deal which clearly states it includes another phone. Even the name of the deal indicates it. Yet Vodacom staff deny it being there.
I have shown on the confirmation of order that a 2nd phone is included. Yet staff claim they cannot see what I see in the confirmation. I have even shown them the screenshot.
Really sad how dishonest Vodacom has become in not honouring their commitments.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
12 Mar 2024, 07:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2024, 07:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
