Vodacom Questions and Inconvenience

Worst service ever, Anna was rude and terrible. How do you employ a coach who is rude. I simply called in to remove what was taking my airtime. I got a series of authentication questions which are totally inconvenient to me as a customer of over 10 years. I was asked what is my account number? Where am I supposed to get that from? The sky? I had to stop turn around and go to my pc to go find a statement to get help? Vodacom is a seriously inconvenient company. Anna (Coach) Wandile (Agent) - literally could not explain the question he asked me. "Have you added a value added service?" I mean really what is a value added service?????? How am I to know? I have the same account for over a decade,. No I do not know how much airtime u get, no I do not know how much data I get!!!!!!!!!! Worst company for convenience. Not to mention Anna had me on the line for over 20 mins on this call.