Vodacom Query unresolved

On the 27th July I received a call from Vodacom saying that I’ve been over paying on my “current contract” which at the time I took it out it was R299 at Makro for 24 months but the actual price is/was R449. I was told that it has expired and that I am due for an upgrade which I agreed to then take.

The contract was supposed to have been an “upgrade” but when I received the package on the 27th July 2018 it consist of 2 x sim cards and 2 x wifi rooters which I was charged for "Pro Rata" R50 and R121.

I called in immediately and to my surprise it was not an upgrade but loaded as a new contract added to my monthly bill which I declined and sent the package back the following Monday 30th July to have it cancelled.

They confirmed that they’ve received the package I was also charged an extra fee on my 10gig which was an automated link which I also never knew of.

I was promised a refund which happened but to my Vodacom account which I refused as it was taken from my personal banking account.

Up until today the 20th August I have not received any upgrade, no refund, no devices and my current bill stands at R1200.

I have 4 contracts with them and at this moment feel as if I want to cancel and not up grade I have already cancelled 1.

The funny thing is had I not paid them on time I would have been penalised and requested to pay a penalty fee money was taken from my account immediate and I have not received any refund and I was supposed to use the money that was debated to pay some other account whereby I was also liable to pay a penalty because it was never refunded.

I was promised a call back last week and I have not received any call yet and I’ve logged numerous calls with them with the accounts department, the contract department, cancellations department they just not being any helpful.

I'm so tired of calling because every time I have to repeat myself and everything I do repeat myself a new call is logged and I end up waiting even longer thus all the log/Ref numbers

Ref numbers : 1 - ********** ********** 1 - ********** ********** 1 - ********** ********** 1 - ********** ********** 1 - ********** ********** 1 - ********** ********** 1 - ********** **********