Vodacom query remains unresolved for 5 months
I renewed my contract in November last year and was assured that as part of my deal, I would receive 5GB of data reoccurring for 24 months. 5 months down the line and after speaking to numerous consultants who all promise to have the issue resolved, after listening to voice recordings and confirming that was the case however I am still left without the agreement. Reference ***
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Vodacom's replyOfficial
27 Mar 2021, 11:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2021, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Apr 2021, 11:44Good day
2 days after my above complaint I received a call from a Veronica Potts who works at Elite Mobile. Advised I will be called back the same day, I am still waiting. The service Vodacom is lacking, more and more empty promises
2 days after my above complaint I received a call from a Veronica Potts who works at Elite Mobile. Advised I will be called back the same day, I am still waiting. The service Vodacom is lacking, more and more empty promises
's update07 Apr 2021, 11:44
Reviewer Update
Good day
2 days after my above complaint I received a call from a Veronica Potts who works at Elite Mobile. Advised I will be called back the same day, I am still waiting. The service Vodacom is lacking, more and more empty promises
2 days after my above complaint I received a call from a Veronica Potts who works at Elite Mobile. Advised I will be called back the same day, I am still waiting. The service Vodacom is lacking, more and more empty promises