Vodacom query not resolved after more than 2 months

<p>I logged a query with Vodacom regarding my data contract on 3 April 2016. Despite having followed-up numerous times since then, I have still not received ANY feedback from them. They were happy to take my money for the past 2 months without giving me access to the product that I am paying for. Not very 'treating the customer fairly' (TCF). I am still waiting for feedback Vodacom!</p>