Vodacom query

I am so upset at Vodacom for treating their customers like garbage. Logged a query and spoke to one of their agents by the name of Kenneth, he was so rude and couldn’t assist with my query instead he kept saying it’s a system error by not answering the questions I had, bad bad service I’m really disappointed at Vodacom for treating me like trash whereas I’m one of their loyal customers. So upsetting!!! I asked for a reference number and the guy name Kenneth said there is no reference how?! Make it make sense how do you log a query for a customer and not have a reference number? These are the type of agents that don’t let you rate their service because they know they are bad.